Being A Good Manager-Managerial Functions
A good manager must organize a variety of activities to insure a smooth flowing department. The manager’s responsibilities include developing, managing and supervising associates to obtain the desired standard of quality, service, and cost-effectiveness necessary to make the department effective.
By making daily sales call, the manager sets the proper example for sales and telephone etiquette.
The manager needs to show their team that they don't expect their team to do a task that the manager won't do. Sow them you are a apart of the team not just the boss.
Always provide positive reinforcement for improved call techniques and sales performance. Have a meeting once a week to listen to your team. Encourage them to tell success stories and the unsuccessful ones. They can learn from each other. Always remember if you train your people well and respect your people well your bottom line will show it.